We understand that in the digital world, your eyes and ears are also digital. Embudo can suggest ways to “listen” to your customers by tracking their behavior unobtrusively and creating a rich warehouse of buyer patterns which can go a long way to build personalized relationships with them.

There are so many solutions out there. Managing it all requires a substantial time investment. I want a partner who can lay out a roadmap for me. We have 57 vendors just in marketing technology. And you need a data scientist who has the keys to unlock what you’re sitting on.” - Jenn McMillen, former Vice President, Marketing & CRM, Michaels Stores
People standing in a circle
People standing in a circle
People standing in a circle

This central repository of intelligence can help you with use cases such as:

  • Track visitor behavior to provide spot personalized offers
  • Automatically Amp your nurturing efforts based on lead score and activity
  • Stay contextual to speed up conversions, brand recall and trust.
  • Drive long term customer retention by leveraging data about user behavior for prompt service deliveries
  • Grow upsell and cross sell revenues by predictive analysis of buying patterns and personalized communication of offers via multiple channels

Embudo realised that the only sustainable way to deliver a consistent and productive CX is by embedding technology into the CX flows and leveraging robust cloud platforms and digitally enabled solutions.