Embudo has deep expertise in the UI play of applications to enhance customer experience. The interventions could be in the form of engaging apps like chatbots, calculators, surveys, scoring quizzes, and more.

According to Adobe, given 15 minutes to consume content, two-thirds of people would rather read something beautifully designed than something plain.

We understand the importance of a strong, easy and natural UI for your customers to engage with your products and services. In this modern world of DIY, customers are more than keen to help themselves and have near zero tolerance to difficult, convoluted UI flows.

Our team leverages years of customer engagements and works on encoding these as technical solutions in your business for repeatability and consistency. For example, Embudo has worked with a customer to design “live” landing page elements, which respond and morph behavior in relation to the source of the visitor.

Whether we’re automating marketing, building a lead management application, or a demand generation tool, the UX design should look appealing to users and data should be arranged in a way that increases visibility.

These kinds of interventions build a personalized experience for the user and strengthens the perception about your organization as a caring, customer centric brand.

Some examples of design intervention:

  • Make it easy for customers to buy from you on the channels they care about
  • Facilitate smooth on-boarding for a seamless and trusted sign up experience
  • Enable secure ecommerce with core technology pieces, such as CRMs, invoicing, payment gateways etc.
  • Improve CX with a single window interface to your company with a secure customer portal

Embudo realised that the only sustainable way to deliver a consistent and productive CX is by embedding technology into the CX flows and leveraging robust cloud platforms and digitally enabled solutions.